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13 must-follow etiquettes in spoken communication

http://www.rediff.com/getahead/slide-show/slide-show-1-career-13-must-follow-etiquettes-in-spoken-communication/20110531.htm

 https://www.google.com/search?q=speech+etiquette

Elements of Speaking

 Body language

 Voice quality

 Intention

 Manner: directness, sincerity

 Dress and clothing (style, color, appropriateness for situation)

 Visual aids, animation

 Eye contact

 Emotional content, energy, strength

 Self-concept

 Concept of others

 Listening, hearing the underlying message

 Speaking from the heart

 Energy

 Setting, time, place, timing

 How the messenger holds the message

 Sensitivity

 Rhythm and pacing

 Attitude and confidence

 Rapport

 Agenda

 Purpose of communication - knowing what you want to communicate

 Clarity

 Silence, centering, looking